The work after delivery is where most IT contracts go wrong. Infrecx installs, documents and then maintains, with every fault logged as a ticket against your contract.
Users report a fault by phone, WhatsApp, email or this website. Whatever the channel, it becomes a ticket with a number, a priority and an owner, visible to you at any time.
Ticket number issued against your contract, site and equipment.
Priority set and an engineer named, per the contract's SLA clause.
Repaired, replaced, or escalated to the OEM under warranty, with part and serial recorded.
Closed with your sign-off; the service record is ready for audit and renewal.
An AMC is priced on the equipment, not on a guess. The more of this you send, the fewer assumptions in the quote.
Make, model and quantity of each item. An Excel sheet or a photo of the stock register is fine.
Year of purchase and whether any items are still under OEM warranty.
Sites and buildings, and whether an on-site engineer is needed.
AMC or CMC, the period, and the SLA clause if a tender defines one.
Upload the asset list. Where it is incomplete or the equipment is old, we propose a site check before pricing.